Shipping Policy

This Shipping Policy explains how SQND CITY (“we,” “our,” or “us”) processes, ships, and delivers orders placed through our website. This document is not legal advice and may not reflect all requirements applicable to your specific business operations or jurisdiction. Shipping regulations, carrier requirements, and consumer‑protection laws vary across states, countries, and international regions. You are responsible for ensuring compliance with all relevant legislation. For legal guidance tailored to your business, consult a qualified attorney.

This Shipping Policy outlines the expectations, responsibilities, and procedures related to shipping your order. By placing an order, you agree to the terms described below.

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SQND CITY sells custom watches, watch parts, accessories, and made‑to‑order items. Processing times may vary depending on product type, customization level, and inventory availability. Shipping timelines are estimates provided by carriers and may be affected by weather, holidays, or unforeseen delays. This policy is designed to provide transparency and ensure customers understand how and when their orders will be shipped.

1. Order Processing Times

Processing times depend on the type of product purchased:

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• Ready‑to‑ship items: 2–4 business days

• In‑stock mods or custom pieces: If all required parts are already in stock, these ship within the same timeframe as ready‑to‑ship items (2–4 business days)

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• Custom builds, repairs, or modifications requiring parts:​

  • Processing and assembly may take 4 to 12 weeks, depending on part availability and international shipping times

  • This timeframe does not include the final shipping time to the customer

  • Once the build is complete, the shipment follows standard SQND CITY shipping timelines

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• Parts may need to be sourced from multiple vendors, including overseas suppliers

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Processing begins once payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

2. Shipping Methods & Costs

Shipping costs are calculated at checkout based on carrier rates, package weight, and destination. SQND CITY offers domestic and international shipping options through trusted carriers.

The carrier shown at checkout may be a default carrier. SQND CITY reserves the right to change carriers if we determine that:

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• Delivery timelines will remain similar, and

• The alternative carrier provides better protection, reliability, or insurance options

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Customers are responsible for providing accurate shipping information.

3. Domestic Shipping (United States)

Domestic orders typically arrive within 3–7 business days after shipment. Delivery times may vary depending on carrier performance and regional conditions.

All orders over $150 require:

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• Signature confirmation, and

• Shipping insurance

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Additional costs for these services may apply unless otherwise stated in the product listing.

4. International Shipping

International delivery times vary widely depending on destination, customs processing, and carrier availability. SQND CITY cannot control overseas transit times, customs delays, or international carrier performance.

Customers are responsible for:

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• Customs duties

• Import taxes

• Tariffs

• Any additional fees required by their country

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These charges are not included in SQND CITY’s shipping fees.

5. Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates depend on the carrier and may take 24–48 hours to appear.

6. Delays & Service Interruptions

SQND CITY is not responsible for delays caused by:

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• Weather conditions

• Carrier disruptions

• Customs inspections

• Incorrect shipping information provided by the customer

• Holidays or peak shipping seasons

• International transit issues

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We will always do our best to assist, but some delays are outside our control.

7. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, customers must contact the carrier directly. SQND CITY is not responsible for lost or stolen packages after delivery confirmation. We may assist in filing a claim when possible.

8. Damaged Shipments

If your order arrives damaged, contact us within 7 days of delivery with photos and a description of the issue. SQND CITY will work with you to determine whether a repair, replacement, or refund is appropriate based on our Refund Policy.

9. Address Changes & Order Adjustments

Address changes can only be made before the order ships. Once a package is in transit, SQND CITY cannot modify the destination. Custom orders cannot be changed once production has begun.

10. Policy Updates

SQND CITY may update this Shipping Policy at any time. The “Last Updated” date will reflect the most recent revision.

11. Contact Information

For shipping questions or assistance, contact us at: SQND CITY – Chicago, IL Email: support@sqndcity.com