Warranty Policy

This Warranty Policy explains how SQND CITY (“we,” “our,” or “us”) handles warranty claims, product defects, and post‑purchase support for watches, custom builds, modifications, repairs, accessories, and related products. This document is not legal advice and may not reflect all requirements applicable to your specific business operations or jurisdiction. Warranty laws vary across states, countries, and international regions. For legal guidance tailored to your business, consult a qualified attorney.

SQND CITY offers limited warranty coverage for select products, including custom watches, modified watches, accessories, and repair services. Because many of our products involve aftermarket parts, third‑party components, and custom assembly, warranty coverage may differ depending on the item and the nature of the issue.

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Our warranty protects customers from defects in workmanship or assembly that occur under normal use. It does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear.

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By purchasing from SQND CITY, you agree to the terms outlined in this Warranty Policy.

1. Warranty Duration

SQND CITY provides the following limited warranty periods:

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• SQND CITY‑built watches (non‑mod, original builds): 6‑month limited warranty

• Custom or modified watches: 90‑day limited warranty

• Repairs or service work: 60‑day limited warranty

• Accessories (straps, bracelets, bezels, crystals, etc.): 30‑day limited warranty

• Special‑order components: Warranty varies by manufacturer and may be limited or unavailable

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Warranty periods begin on the date the item is delivered.

2. What the Warranty Covers

Our limited warranty covers:

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• Manufacturing defects

• Assembly or workmanship errors

• Functional issues directly related to SQND CITY’s modification or installation

• Movement issues caused by our build or repair process

• Incorrect installation of parts during SQND CITY service

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For SQND CITY‑built watches (non‑mod, original builds), the warranty also covers:

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• Movement defects

• Case or dial defects

• Crown or stem failures not caused by misuse

• Hands or indices coming loose due to assembly error

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3. What the Warranty Does NOT Cover

The warranty does not cover:

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• Damage caused by drops, impacts, or accidents

• Water damage (unless the watch was pressure‑tested and rated accordingly)

• Scratches, scuffs, or cosmetic wear

• Damage caused by unauthorized repairs or third‑party modifications

• Issues caused by aftermarket parts not installed by SQND CITY

• Normal wear and tear

• Battery depletion

• Damage caused by improper use, storage, or exposure

• Damage caused by shipping carriers (claims must be filed with the carrier)

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4. Warranty for Mods, Custom Builds & Aftermarket Parts

Many SQND CITY builds use aftermarket components sourced from multiple vendors, including international suppliers. Because of this, manufacturer warranties are not guaranteed.

To protect both parties, SQND CITY follows these rules:

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• Some aftermarket parts have no manufacturer warranty

• Some parts have limited coverage, depending on the seller

• SQND CITY often receives refunds instead of replacement warranties from overseas vendors

• SQND CITY’s warranty applies only to the work we perform — not the original part manufacturer

• If a part arrives defective from the supplier, SQND CITY will work with the customer to determine the best resolution (repair, replacement part, partial refund, etc.)

• SQND CITY will disclose when a part has limited or no warranty coverage before beginning a custom build or modification

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This ensures transparency and sets realistic expectations for custom and aftermarket builds.

5. Warranty for Limited‑Sale & Final‑Sale Items

Limited‑sale and final‑sale items may include:

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• Clearance watches

• Discounted accessories

• One‑off builds

• Prototype pieces

• Items sold “as‑is”

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These items still receive SQND CITY’s limited warranty for workmanship and assembly issues, but:

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• They may have reduced or no warranty on certain components

• They may use parts with no manufacturer warranty

• They may not qualify for returns

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Customers should review our Refund Policy for return eligibility on limited‑sale and final‑sale items.

6. Filing a Warranty Claim

To submit a warranty claim:

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• Email support@sqndcity.com

• Provide your order number

• Describe the issue

• Include photos or videos if possible

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Claims must be submitted within the applicable warranty period.

7. Warranty Claim Evaluation

Once your claim is submitted:

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• SQND CITY will review the issue

• We may request additional information

• If approved, we will determine the appropriate resolution

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Possible resolutions include:

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• Repair

• Replacement of defective components

• Partial refund (case‑by‑case)

• Full refund (only if repair is impossible and the issue is clearly a manufacturing defect)

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8. Shipping Costs for Warranty Repairs

Customers are responsible for shipping the item to SQND CITY for evaluation. If the claim is approved:

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• SQND CITY covers the cost of return shipping

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If the claim is denied:

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• The customer is responsible for return shipping costs

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9. Repairs Outside Warranty

If your item is no longer covered by warranty, SQND CITY may still offer repair services at a reasonable cost. Pricing depends on:

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• Parts required

• Labor involved

• Complexity of the issue

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10. Limitations of Liability

SQND CITY is not liable for indirect, incidental, or consequential damages arising from product use, modifications, or repairs. Liability is limited to the maximum extent permitted by law.

11. Policy Updates

SQND CITY may update this Warranty Policy at any time. The “Last Updated” date will reflect the most recent revision.

12. Contact Information
For warranty questions or claims, contact us at: SQND CITY – Chicago, IL Email: support@sqndcity.com